Soft suspension and the payment page

3 min read

Why an unpaid subscriber lands on a payment page instead of a dead connection.

What it is

When an invoice goes unpaid, the subscriber is limited instead of cut off. They can still reach a payment page.

Why it helps

• Paying is one tap away, so customers pay sooner
• You get fewer angry calls about a dead line
• Payment reconnects them straight away

See how a payment reconnects a subscriber.